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Operations Strategy 2nd Edition

Operations Strategy 2nd Edition



Nigel Slack, Mike Lewis, "Operations Strategy, 2nd Edition"
Pre....e H..l | 2007-10-07 | ISBN: 0273695193 | 496 pages | PDF | 10,3 MBOperation Strategy Second Edition Nigel Slack and Michael Lewis Ideal for Advanced Undergraduate and Postgraduate students, this book builds on concepts from Strategic Management, Operations Management, Marketing and HRM to give students a comprehensive understanding of Operations Strategy. Features *Comprehensive and accessible with authoritative authorship and an excellent blend of theory and practice *A European context *Engaging case studies *Teaching resources including an Instructors Manual with extensive case notes and PowerPoint slides at www.pearsoned.co.uk/slack. Whats New? *This new edition has been focused to concentrate

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Managing Customer Relationships: A Strategic Framework

Managing Customer Relationships: A Strategic Framework



Managing Customer Relationships: A Strategic Framework by Don Peppers, Martha Rogers
W i l e y | English | 2011 | ISBN: 0470423471 | 530 pages | PDF | 3,3 MBFrom the Inside Flap"No company can succeed without customers. If you dont have customers, you dont have a business. You have a hobby."??�From Managing Customer Relationships, Second EditionNow fully revised and updated with new examples, case studies, and references with contributing works from industry leaders and academic experts, Managing Customer Relationships is one of the first books designed to develop an understanding of the pedagogy of managing customer relationships. With an emphasis on customer strategies and building customer value, the Second Edition focuses on marketing accountability and

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Strategic Management of Professional Service Firms: Theory and Practice (repost)

Strategic Management of Professional Service Firms: Theory and Practice (repost)


Stephan Kaiser, Max Josef Ringlstetter, "Strategic Management of Professional Service Firms: Theory and Practice"
English | ISBN: 364216062X | edition 2010 | PDF | 320 pages | 3.6 mb
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.

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International Encyclopedia of Hospitality Management Second Edition (repost)

International Encyclopedia of Hospitality Management Second Edition (repost)



Abraham Pizam, "International Encyclopedia of Hospitality Management, Second Edition"
Bu erworth-He emann | 2010 | ISBN: 1856177149 | 738 pages | PDF | 16,1 MB The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. This new edition updates and significantly revises 25% of the entries and has an additional 20 new entries. New online material makes it the most up-to-date and accessible Hospitality Management encyclopedia on the market.It covers all of the relevant issues in the field of hospitality management from both a sectoral level: Lodging, Restaurants/Food service, Time-share, Clubs and Events as well as a functional one: Accounting & Finance,

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Operations Strategy 2nd Edition

Operations Strategy 2nd Edition


Nigel Slack, Mike Lewis, "Operations Strategy, 2nd Edition"
English | 2007 | ISBN: 0273695193 | 496 pages | PDF | 10,3 MB
Operation Strategy Second Edition Nigel Slack and Michael Lewis Ideal for Advanced Undergraduate and Postgraduate students, this book builds on concepts from Strategic Management, Operations Management, Marketing and HRM to give students a comprehensive understanding of Operations Strategy.

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